Refund Policy
Last updated: January 2025
Policies
Refund Policy
Last updated: January 2025
1. GENERAL POLICY
At Vendoram, we strive to ensure our customers are fully satisfied with our services. However, due to the digital and customized nature of our analytical reports and operational infrastructure, refunds are subject to strict conditions.
2. SUBSCRIPTION CANCELLATIONS
You may cancel your subscription at any time. Cancellations will take effect at the end of the current billing cycle. You will not receive a refund for the billing cycle in which you cancel.
3. NON-REFUNDABLE SERVICES
The following are strictly non-refundable: - Completed analytical reports and audits. - Custom integration or consulting fees. - Historical subscription charges.
4. EXCEPTIONS
If you experience major technical issues or billing errors caused by our platform, you must contact us within 14 days of the charge. Refunds for such issues are evaluated on a case-by-case basis.
5. HOW TO REQUEST A REFUND
To submit a refund request, please email legal@vendoram.com with your account details, transaction ID, and a detailed explanation of the issue.