Refund Policy | Vendoram

1. GENERAL POLICY AND PHILOSOPHY

At Vendoram, we pride ourselves on delivering premium, highly accurate, and customized operational intelligence, vendor verification services, and complex analytical reporting. Due to the digital, instantaneous, and research-intensive nature of our platform infrastructure and the irrevocable delivery of our data products, our refund policy is strictly enforced. We encourage all prospective clients to thoroughly evaluate our free trials, demo environments, and extensive documentation to ensure our services meet their requirements before committing to a paid subscription or engaging in custom analytical projects.

2. SUBSCRIPTION CANCELLATIONS AND BILLING CYCLES

Vendoram operates on a recurring subscription model (monthly, quarterly, or annually). You have the right to cancel your subscription at any time through your account settings or by contacting your dedicated account manager. - Effect of Cancellation: When you cancel a subscription, the cancellation will take effect at the conclusion of your current, already-paid billing cycle. You will continue to have full access to the platform's features and your data until that cycle expires. - No Prorated Refunds: Vendoram does not provide prorated refunds or credits for any partial months, unutilized periods, or unused operational queries within a billing cycle. Once a billing cycle has commenced and the invoice has been generated, the fee for that period is non-refundable.

3. STRICTLY NON-REFUNDABLE SERVICES

Given the substantial computational resources, manual research efforts, and third-party data licensing costs involved, the following services and deliverables are strictly non-refundable under any circumstances once processing has commenced or access has been granted: - Completed Analytical Reports: Any vendor verification reports, sourcing audits, or operational intelligence documents that have been generated and delivered. - API Usage and Credits: Any data queries, API calls, or verification credits that have been consumed or allocated to your account. - Custom Consulting and Integration: Fees paid for dedicated engineering support, custom API integrations, specialized data scraping operations, or personalized consulting services. - Historical Charges: Any subscription fees or transactional charges that occurred more than 30 days prior to the refund request.

4. EXCEPTIONS AND DISPUTE RESOLUTION

We recognize that exceptional circumstances may occasionally arise. Vendoram may, at its sole and absolute discretion, issue a refund or account credit only in the following specific scenarios: - Major Technical Failures: If a severe platform outage or prolonged technical defect fundamentally prevents you from accessing core services for a significant portion of your billing cycle, and our engineering team confirms the issue originated entirely from our infrastructure. - Billing Errors: If you have been charged multiple times for a single transaction or charged for a tier you did not select, due strictly to a Vendoram billing system error. - Fraudulent Transactions: If you can provide conclusive evidence that the subscription was initiated fraudulently using stolen payment credentials without your authorization. To qualify for an exception, you must notify Vendoram within 14 days of the disputed charge. We evaluate all such requests on a rigorous, case-by-case basis and reserve the right to decline any request that does not meet these criteria.

5. REFUND REQUEST PROCEDURE

If you believe your situation qualifies for an exception under Section 4, you must formally submit a refund request. Please email legal@vendoram.com and include: - Your full name and corporate account details. - The exact transaction ID, date, and amount of the disputed charge. - A comprehensive, detailed explanation of the technical issue, billing error, or justification for the refund request. - Any relevant evidence, such as screenshots, system logs, or communication records. Our finance and legal teams will review your request and typically respond within 5 to 7 business days with a final determination.